Click on the links below to see the answers to the most commonly asked querstions we receive about Expert Estimation. If you can’t find the answer to your question please contact us and we’ll be pleased to answer it for you.

• Why should we buy Expert Estimation?
• Who uses Expert Estimation?
• How much does it cost?
• What do I get for my money?
• What does the maintenance plan include?
• What are the licensing options?
• Is training provided?
• What support is available?
• How do I get a demo/trial copy?
• How long does it take to install?
• Will it integrate into my existing system?
• How often will I need to upgrade and how much do upgrades cost?
• Can I make a suggestion or give feedback on the program?
• I need a specific change made to the program to suit me - can you customise it?
   

Why should we buy Expert Estimation

You should buy Expert Estimation if you want an excellent product that easily produces accurate estimates and is supported by a dedicated team.

You can read about how our current customers are using Expert Estimation and what they think of it on our testimonials page.

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Who uses Expert Estimation?

Expert Estimation is used by a diverse range of people who perform resource based estimating. The highly flexible program can produce anything from a simple quote through to a complex tender. Current users represent a range of industries which includes:

• civil engineering
• mechanical engineering
• electrical engineering
• telecommunications
• pipeline construction
• mining
• tunnelling
• railway construction

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How much does it cost?

Honestly, we are not trying to be cheeky when we say ‘it depends’. We offer all of our customers the option to qualify for up to 5 discount items off each license. These qualifying discount items include:

• Inclusion of your firm Name and Logo in promotional activities
• Paying upfront for your licences with a credit card
• Maintaining more than 1 Pronamics product (e.g. Expert Estimation and Expert Project)
• Owning multiple licences – the more the merrier 
• Product loyalty

For further information on pricing and available discounts please contact us and we’ll be happy to chat or send you some information via email.

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What do I get for my money?

When you buy an Expert Estimation licence you get:

• The Software – the latest version of Expert Estimation for use as either a stand alone or network registration. Expert Estimation is supplied to you in a fast, downloadable format.
• The Training – a seat at any one of our scheduled public introductory training courses (click here to see the course timetable), plus an introductory manual. All Expert Estimation users have access to an Online Introductory Training video that will get you started even before attending a training session. 
• The Maintenance - automatic receipt of all service packs and new version releases, plus access to email support and our 24 hour, 7 day telephone support for 12 months*.

* After 12 months you can subscribe to our annual maintenance plan. If you don’t want to pay for the maintenance subscription, you are welcome to continue using the version of the software that you originally purchased.

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What does the maintenance plan include?

A 12 month maintenance subscription gives you unlimited access to:

• telephone support provided by our product specialists 24 hours a day, 7 days a week;
• email technical support;
• automatic receipt of any service pack releases (generally 2-3 per year); and
• automatic receipt of new product version releases (1 product release per year).

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What are the licensing options?

Pronamics offers the option of stand alone or network registration for all of our products.

Stand alone registration is best suited to high level users who require unrestricted access to Expert Estimation and involves installing the program onto individual computers.

Many organisations find a network license system to be the most cost effective option as it allows employees to share a set number of licenses that are made available via your server.

Of course, you can combine these two options or change your setup at any time to suit your needs. Please contact us to discuss your requirements.

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Is training provided?

Yes. Each purchase of Expert Estimation includes a seat at one of our regularly scheduled Introductory Expert Estimation courses.

Pronamics’ hands-on training courses are held in professional computer training facilities and include:

• practical learning with individual computer access in professional training facilities;
• lunch and all-day refreshments;
• a training manual (yours to keep); and
• a certificate of completion.

With a maximum of 12 students per class you are assured of individual attention so that you will get the most out of your day.

Pronamics also offers Advanced Expert Estimation courses for experienced users. Please see our training course schedule for a list of our upcoming public courses. Private training courses can also be arranged in any location by request.

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What support is available?

Our team of product specialists provide telephone support to our users 24 hours a day, 7 days a week. So no matter where you are in the world or what time of day it is, immediate assistance is available – we have found that this proves especially valuable for our customers if they have a question at 3am and there is a tender due at 9am!

Our support team works closely with our development team so please feel free to pass on any feedback or suggestions you have to them so that we can consider it for our next release.

To find out more about members of our support team, click here.

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How do I get a demo/trial copy?

You can request a trial version of Expert Estimation by completing a demonstration request. Once you have it installed we are happy to go through it with you over the telephone to ensure that you can experience all of the program’s features. The trial version of Expert Estimation is fully functional, and is only limited in the amount of information that can be added to a project, so you can test each and every feature of the program.

Our team can also provide online demonstrations as well as personal demonstrations of the software at your office. Contact us to find out more.

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How long does it take to install?

Not long. Expert Estimation takes around 5 minutes to install and uses an easy to follow installation wizard. Our telephone support team is also available to help should you need assistance with your installation at any time.

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Will it integrate into my existing system?

Yes. Expert Estimation is designed to run on Windows XP, Windows Vista and Windows 7 and only needs 150MB of hard disk drive space to install.
Expert Estimation is designed to provide easy transfer of data with a range of programs including:

• Microsoft Excel
• JD Edwards
• Sage Timberline
• Microsoft Project
• Greentree
• Projection’s Scenario Project Manager
• COINS’ Site Manager
• CATS, Leighton Holdings Limited's in-house Estimating software

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How often will I need to upgrade and how much do upgrades cost?

We release a version of Expert Estimation annually which is supported by service packs throughout the year. All service packs and product versions are included within your first 12 months of purchase. After this you can subscribe to our annual maintenance package which entitles you to continue receiving all software updates and versions.

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Can I make a suggestion or give feedback on the program?

Please do. We love receiving any sort of feedback and one of the reasons that Expert Estimation is so popular is because we listen to the suggestions we receive from our users. Our support team works closely with our development team so any suggestions that you make will be included in our development database for consideration in the next release. You can make a suggestion by calling us on +61 7 3481 9626, emailing us at support@pronamics.com.au or via our feedback form on our contact us page.

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I need a specific change made to the program to suit me - can you customise it?

Yes. Expert Estimation is a highly flexible program that is able to meet the individual needs of most organisations. We are also happy to make modifications to suit individual organisations. Please contact us to discuss your options.

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