Click on the links below to see the answers to the most commonly asked questions we receive about Expert Project. If you can’t find the answer to your question please contact us and we’ll be pleased to answer it for you.

• Why should we buy Expert Project?
• Who uses Expert Project?
• How much does Expert Project cost?
• What do I get for my money?
• What does the Pronamics maintenance plan include?
• What are the licensing options?
• Is training provided?
• What support is available?
• How do I get a demo/trial copy of Expert Project?
• How long does Expert Project take to install?
• Will Expert Project integrate into my existing system?
• How often will I need to upgrade Expert Project and how much do upgrades cost?
• Can I make a suggestion or give feedback on the program?
• I need a specific change made to the Expert Project software to suit me - can you customise it?

Why should we buy Expert Project?

You should buy Expert Project because it does what traditional project financial management systems and processes do not; gives you real time information to enable you to make real time decisions.

Expert Project solves the problem of additional costs being incurred by projects due to delayed receipt of resource usage and resource cost information from head office.

Read about Expert Project’s features here and read about how our current customers are using Expert Project and what they think of it on our testimonials page.

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Who uses Expert Project?

Expert Project is used by a variety of organisations including government departments, engineering firms and independent contractors to manage their on-site project costs.

Expert Project’s flexibility makes it is suitable for almost any project that would benefit from ongoing cost analysis such as construction projects and asset maintenance.

The Pronamics team uses Expert Project to manage our costs associated with our annual product releases. For specific examples of companies using Expert Project read the case studies on the our customers page.

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How much does Expert Project cost?

We know what you’re thinking – ‘why can’t they just put the price on the website so I don’t have to talk a pushy salesperson’. Although we offer our customers a simple pricing structure we don’t publish our prices on the website because the information gets hijacked and misinterpreted by other websites, leading to all sorts of misunderstandings. We are happy to give you pricing over the phone or via email, just let us know what you need. We give every customer the opportunity to qualify for up to 5 discount items off each license, significantly reducing the cost per license. Qualifying discount items include:

• being a client for a minimum period of time
• owning a certain number of licenses
• allowing us to use your name in promotional activities 

For further information on pricing and available discounts please contact us and our (non-pushy) staff will be happy to chat or send you some information via email.

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What do I get for my money?

When you buy an Expert Project licence you get;

• The Software – the latest version of Expert Project for use as either a stand alone or network registration. We supply Expert Project in fast, downloadable format.
• The Training – a seat at any one of our scheduled public introductory training courses (click here to see the course timetable) plus an introductory manual.
• The Maintenance - automatic receipt of all service packs and new version releases plus access to email support and our 24 hour, 7 day telephone support for 12 months*.

* After 12 months you can subscribe to our annual maintenance plan. If you don’t want to pay for the maintenance subscription, you are welcome to continue using the version of the software that you originally purchased.

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What does the Pronamics maintenance plan include?

A 12 month maintenance subscription gives you unlimited access to;

• telephone support provided by our product specialists 24 hours a day, 7 days a week;
• email technical support;
• automatic receipt of any service pack releases (generally 2-3 per year); and 
• automatic receipt of new product version releases (1 product release per year).

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What are the licensing options?

Pronamics offers the option of stand alone or network registration for all of our products.

Stand alone registration is best suited to high level users who require unrestricted access to Expert Project and involves installing the program onto individual computers.

Many organisations find a network license system to be the most cost effective option as it allows employees to share a set number of licenses that are made available via your server.

Of course, you can combine these two options or change your setup at any time to suit your needs. Please contact us to discuss your requirements.

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Is training provided?

Yes. Each purchase of Expert Project includes a seat at one of our regularly scheduled Introductory Expert Project courses.

Pronamics’ hands-on training courses are held in professional computer training facilities and include;

• practical learning with individual computer access in professional training facilities; 
• lunch and all-day refreshments;
• a training manual (yours to keep); and
• a certificate of completion.

With a maximum of 12 students per class you are assured of individual attention so that you will get the most out of your day.

Please see our training course schedule for a list of our upcoming public courses. Private training courses can also be arranged in any location by request.

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What support is available?

Our team of product specialists provide telephone support to our users 24 hours a day, 7 days a week. So no matter where you are in the world or what time of day it is, immediate assistance is available. Our support team works closely with our development team so please feel free to pass on any feedback or suggestions you have to them so that we can consider it for our next release.

To find out more about members of our support team, click here.

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How do I get a demo/trial copy of Expert Project?

At our product evaluation page you can access a trial version of Expert Project. Once you have it installed we are happy to go through the program’s features with you over the telephone. The trial version of Expert Project is fully functional and is only limited in the amount of information that can be added which means you can test every feature of the program. Our team can also provide online demonstrations and personal demonstrations of the software at your office. Contact us to find out more.

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How long does Expert Project take to install?

Not long. Expert Project takes around 5 minutes to install and uses an easy to follow installation wizard. Our telephone support team is also available to help should you need assistance with your installation at any time.

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Will Expert Project integrate into my existing system?

Yes. Expert Project is designed to run on Windows XP, Windows Vista and Windows 7 and only needs 150MB of hard disk drive space to install.

You can easily import your client’s schedule (or bill of quantities) electronically into the program and if the project estimate was created in Expert Estimation you can easily import the entire estimate. Projects can also be zipped for easy copying or emailing from within the program.

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How often will I need to upgrade Expert Project and how much do upgrades cost?

We release a version of Expert Project annually which is supported by service pack releases throughout the year. All service packs and product versions are included with your first 12 months of purchase. After this you can subscribe to our annual maintenance package which entitles you to continue receiving all software updates and versions.

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Can I make a suggestion or give feedback on the program?

Please do. We love receiving any sort of feedback and one of the reasons that Expert Project is so popular is because we listen to the suggestions we receive from our users. Our support team works closely with our development team so any suggestions that you make will be included in our development database for consideration in the next release. You can make a suggestion by calling us on +61 7 3481 9626, emailing us at support@pronamics.com.au or via our feedback form .

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I need a specific change made to the Expert Project software to suit me - can you customise it?

Yes. Expert Project is a highly flexible program that is able to meet the individual requirements of most organisations. We are also happy to make modifications to suit individual organisations. Please contact us to discuss your options.

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